Synergy Afriq
Support Portal
Support that powers your digital services with confidence.
Synergy Afriq delivers trusted technology for identity, finance, and communication. Use this portal to log requests, track progress, and stay connected with our team while we build the systems behind your growth.
Centralized Ticketing
One support portal for every deployment, with clear ownership and accountability.
Priority & Escalation
Fast routing, SLA awareness, and escalation flows for mission-critical services.
Secure File Sharing
Attach screenshots and documents safely, with tracked access and visibility.
Live Status Updates
Stay informed with message threads, timeline updates, and resolution tracking.
Core Services
What Synergy Afriq delivers
Each service is backed by our support team, tailored implementation, and long-term care.
Identity Management & Compliance
Real-time identity verification and compliance screening built around Ghana Card integration, biometrics, and fraud prevention.
- Digital identity verification
- KYC and AML compliance
- Biometric authentication
Software Development
Custom platforms that automate operations, streamline workflows, and scale with your organization.
- Loan, HR, and payroll systems
- CRM and ERP platforms
- Support and maintenance
Web Design & Development
Responsive websites, portals, and dashboards crafted for performance, clarity, and user trust.
- Corporate websites and landing pages
- Web portals and dashboards
- SEO-ready delivery
Mobile App Development
Android and iOS experiences that keep your services accessible, secure, and always on.
- Native and cross-platform builds
- Enterprise mobile apps
- Mobile payment integration
Systems Integration (USSD / API)
Secure integrations that connect legacy systems, payment rails, third parties, and data services.
- USSD service deployment
- API development and integration
- Payment gateway connectivity
Financial & Microfinance Solutions
Industry-ready tooling for loan origination, customer onboarding, and regulatory reporting.
- Loan management systems
- Credit scoring workflows
- Compliance reporting
Bulk SMS & Communication Tools
Two-way messaging platforms for alerts, campaigns, and customer engagement.
- Bulk SMS campaigns
- Transactional notifications
- API-ready messaging
Additional Capabilities
Beyond the core stack
We partner with teams to deliver strategy, infrastructure, and analytics where needed.
Data Analytics & BI
Decision-ready dashboards and reporting that surface the insights your teams need.
Cloud & Infrastructure
Secure hosting, DevOps automation, and performance tuning for mission-critical platforms.
IT Advisory & Capacity Building
Strategic guidance, digital transformation roadmaps, and training for long-term success.
Need support right now?
Our support team is ready to help with implementation, updates, and operational questions. Log in to track tickets and keep communication in one place.
Login to SupportSupport Focus
- Implementation guidance and onboarding
- Incident response and escalations
- Change requests and roadmap input
Support Contacts
Reach the Synergy Afriq team
For urgent support or service discussions, reach out directly.
Office Location
Accra, Ghana
Phone Numbers
+233 241213858
+233 246670880
+233 207955915
Email Address
info@synergyafriq.com
Working Hours
Monday - Friday
8:00 AM - 5:00 PM